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CASE STUDIES
Outsoursing Business Process
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China is 13 hours ahead of the U.S. Eastern time zone (12 hours during Daylight Saving Time).
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In order to use our document production support services, please see the following attachments：Using Graphicss |
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Consultant transmits overnight requests to SmithStreet Shanghai throughout the course of the night –
Complementary coverage hours eases time pressure on consultants (esp. for West Coast-based teams) |
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SmithStreet manager immediately acknowledges work order, allocates to staff as appropriate, and notifies the consultant that production is underway; SmithStreet staff will seek any critical clarifications before consultant goes to sleep –
We understand that communication is key to successful outsourcing |
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After passing QC, SmithStreet transmits completed work product back to the consultant –
Everything is produced to SmithStreet standards, meaning “client-ready” |
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SmithStreet staff will be standing by for a “live” round of edits/clarifications via phone (if desired by requestor) –
SmithStreet is here to facilitate the most efficient use of consultants’ time
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